Sunday Night is Mandatory Update Night

On Sunday night, July 15th, all users of InsurancePro 6.0 will be required to update to 6.0.36.89.  When you get into the office on Monday morning, please be prepared for this update.  For those of you who are new to this release, check out the following new features:

• Cross Sell Reports (http://bit.ly/IP6CrossSellReportsFAQ)
• The updated screen informing you of who's currently logged in (http://bit.ly/IP6CurrentUsersFAQ)
• The new payment processing features (http://bit.ly/IP6PaymentsProcessingFAQ)

6.0.36.89 Is Ready To Go!

We are now ready to ship 6.0.36.89. This release addresses many of the issues that were encountered by our users upgrading to 6.0.36.88. The roll out will begin on Monday, July 9th.

Additional Information about this release:

• Payments not associated with a policy will now display in the Daily Transaction Report
• Some problems with downloads have been addressed
• Notes that did not display on the Notes/Reminders screen should now display properly
• The forms with problems should be stable again
• Start-up issues with the data transfer file have been addressed
• Agent configuration screens should be fixed
  

Please remember that if you haven't upgraded from 6.0.35, yet, you will be forced to upgrade on July 16th.

Required Update to InsurancePro

July 13th will be the last day for folks to run older versions of InsurancePro's 6.0 release.  On the night of July 15th, older 6.0 versions of InsurancePro will prompt their users with a message about a required upgrade to 6.0.36.  Please note that if you have not upgraded to the latest release of InsurancePro by Monday, July 16th, you will be forced to do so before using the program.

Version 6.0.36.88 is on its way!

A new update is coming.  This update is directed at issues reported by our QA staff as well as our customers.  It will take care of stability issues with the endorsement and binder forms as well as a problem with properly displaying the cancellation effective date on the summary screens as well as applying the correct date in the letters with cancellation transactions processed with downloaded files.

We're also going to begin using our shiny new web services server!  If you haven't checked out our post from May 29th, please do so.  It will give you insight into any proxy or firewall changes you may have to make.  The new server should speed things up a bit.

We will have a slow roll-out so that we can monitor performance and ensure a pleasant upgrade experience.  This means that we will make the release available to small groups at a time.  If you want to be upgraded, give us a call.  We can usually make it happen in a minute or two.

Server Maintenance Night of June 16

We have schedule server maintenance beginning at 10 PM on Saturday, June 16th.  InsurancePro services will be unavailable until 6 AM on the following morning, June 17th.  Please plan accordingly.

Moving some of our hosting services

We will provide an update to InsurancePro in the next 5-10 business days that will change where some of our services are hosted.  Please be sure that your firewall grants you access to ipservices.getitc.com.  If you'd like to verify that everything is okay, visit this link: https://ipservices.getitc.com/default.html.  If you get a message of congratulations, you have nothing else to do.  If you are unable to access the link, contact the folks responsible for your IT resources and let them know that you need HTTPS access to the ipservices.getitc.com domain.

Let us know if you have any questions!

Aaaaand we're back.....

There was a small number of folks who experienced some problems with getting into InsurancePro earlier today.  Those issues are resolved and you can get InsurancePro back to work for you.  We apologize for the inconvenience!

InsurancePro Update 6.0.36.87

We had some reports of a few issues in 6.0.36.85 and are releasing 6.0.36.87 to specifically take care of them.  We will begin rolling out 6.0.36.87 in the next couple of days.  Many of you will see the option to upgrade, soon.  This release is strictly designed to fix a few noted issues and contains no enhancements.

Users on 6.0.36.85 will receive a mandatory update when it is their turn to upgrade.  The optional upgrade is not available to users on this version.

If you have any questions, let us know!

InsurancePro update 6.0.36.85

For those of you on 6.0.35, we stopped our roll-out of 6.0.36 to focus on some enhancements that we thought were important for you to have.  We are now done with those enhancements and have started our roll-out again.  We've addressed some issues as we always do, but we've also added the following enhancements:

• Cross Sell Reports
• Enhanced management of currently logged in users
• Enhanced bridging providing better feedback for data that can't be bridged

We will begin ramping up the number of agencies this release will be available to over the next few weeks.  If you need these features, let us know.  We may be able to get you on the release sooner rather than later.

Cross Sell Reports Coming To InsurancePro

Yes, that's right!  We've taken a moment here at ITC to implement Cross Sell reports into InsurancePro.  We're working hard to get this release in your hands and will continue the roll-out in the next few days when our testing is complete!  Thank you for your patience!

Server work on Saturday, April 14th

We will be doing server work on the night of Saturday, April 14th.  InsurancePro will be unavailable beginning at 11 PM CST.  Please plan accordingly.  Have a great weekend!

Beginning the rollout

We have begun our roll-out of 6.0.36.  If you haven't been prompted to upgrade, yet, don't worry.  We are enabling the upgrade several agencies at a time in no particular order.  If you need 6.0.36 now and don't want to wait, call in to our support staff and we'll get you going.  This may take a couple of weeks to reach all of our customers.

Revisit of 6.0.36 Release Enhancements

This is a brief list of enhancements provided in 6.0.36.  We delayed the release of 6.0.36 to work on "Payments Processing".

1. Payments Processing
1. New work flow introduced to InsurancePro that allows for reconciliation between payments received and company transaction reports
2. File storage upgrade
1. Transfers of scanned images, forms, and letters are faster
3. AgencyBuzz Integration
1. Leverage the marketing capabilities of AgencyBuzz with InsurancePro
4. EZLynx Integration
1. Transfers data from InsurancePro to EZLynx
5. Screen Updates
1. Several screens have been updated to provide a better user experience.
6. Download Certifications
1. Kingsway, Equity, Michigan Millers, and Pacific Specialty
7. Splash Screen
8. Soft Deletes
1. Some data is now easier to recover should the data be deleted
9. New Configuration Screen
1. This is the start of an effort to move all configuration to a single place in InsurancePro
10. Commissions calculate on downloaded transactions
1. This is not implying that we download commissions, but we do calculate them based upon information already stored in InsurancePro

Dear Administrators

We would like to let you know about an enhancement in 6.0.35.15 that we believe will make your agency's move to 6.0.36 an easier one.  We implemented a rule in InsurancePro a long time ago that made upgrades mandatory after one person upgraded in the agency.  It did not matter who in the agency upgraded, it only mattered that they did.  We've added a configuration that allows you to limit the initial upgrade to only be available to administrators.  This configuration is turned on by default.  You can modify this setting by clicking on "File" -> "Options" -> "InsurancePro Setup Options".  Then click the "Setup Default Options" button.  The second configuration from the top is named "ONLY Administrators can install optional updates."  Uncheck this setting if you do not mind anyone performing the initial upgrade, thus causing a mandatory update for all others.  This will allow you to perform your upgrades at a time that is more convenient to you.

This is a screenshot of the System Options screen for your reference:

Getting there from here

The general availability for 6.0.36 is just around the corner.  We have already begun upgrading the databases providing data services to InsurancePro.  We will continue to perform those upgrades at off-peak times in the coming week.

What you can expect:

• Due to many of the major enhancements in 6.0.36, we will be providing an update to 6.0.35.  This minor upgrade to 6.0.35.15 will ensure a smooth upgrade experience to 6.0.36.  We will make 6.0.35.15 available as a optional update for 2 weeks.  Then it will become a mandatory update.  We will make 6.0.36 available to more of our customers.
• Please know that once someone has upgraded to 6.0.36, all other desktops MUST upgrade.  This will be enforced by InsurancePro to ensure data integrity.  Please plan accordingly.
• InsurancePro 6.0.36 requires the .NET Framework 3.5 SP1 to be installed.  The installer will do this for you if it is not already installed.  This may increase the time to upgrade based upon your internet connection and computer speed.

Look for the updates coming available soon!

We have new features not previously advertised in the upcoming release.  Stay tuned for more information on how we've enhanced the accounting features!

Network maintenance scheduled for night of January 28th

We will perform maintenance on our network on Saturday night, January 28th to provide a better experience to our customers.  During that time, InsurancePro customers may see an interruption in service.

Database maintenance tonight at 10 PM CST

We will be performing maintenance on some of our databases tonight (January 11, 2012) beginning at 10 PM CST. This will affect only some users. We expect the updates to not affect anyone as each database will be unavailable for just a few seconds at most.  This maintenance is in preparation for our 6.0.36 release.  Thank you for your understanding while we work to provide a better experience to our users.

UPDATE: Maintenance is complete.