Sunday Night is Mandatory Update Night

On Sunday night, July 15th, all users of InsurancePro 6.0 will be required to update to 6.0.36.89.  When you get into the office on Monday morning, please be prepared for this update.  For those of you who are new to this release, check out the following new features:

• Cross Sell Reports (http://bit.ly/IP6CrossSellReportsFAQ)
• The updated screen informing you of who's currently logged in (http://bit.ly/IP6CurrentUsersFAQ)
• The new payment processing features (http://bit.ly/IP6PaymentsProcessingFAQ)

6.0.36.89 Is Ready To Go!

We are now ready to ship 6.0.36.89. This release addresses many of the issues that were encountered by our users upgrading to 6.0.36.88. The roll out will begin on Monday, July 9th.

Additional Information about this release:

• Payments not associated with a policy will now display in the Daily Transaction Report
• Some problems with downloads have been addressed
• Notes that did not display on the Notes/Reminders screen should now display properly
• The forms with problems should be stable again
• Start-up issues with the data transfer file have been addressed
• Agent configuration screens should be fixed
  

Please remember that if you haven't upgraded from 6.0.35, yet, you will be forced to upgrade on July 16th.

Required Update to InsurancePro

July 13th will be the last day for folks to run older versions of InsurancePro's 6.0 release.  On the night of July 15th, older 6.0 versions of InsurancePro will prompt their users with a message about a required upgrade to 6.0.36.  Please note that if you have not upgraded to the latest release of InsurancePro by Monday, July 16th, you will be forced to do so before using the program.

Version 6.0.36.88 is on its way!

A new update is coming.  This update is directed at issues reported by our QA staff as well as our customers.  It will take care of stability issues with the endorsement and binder forms as well as a problem with properly displaying the cancellation effective date on the summary screens as well as applying the correct date in the letters with cancellation transactions processed with downloaded files.

We're also going to begin using our shiny new web services server!  If you haven't checked out our post from May 29th, please do so.  It will give you insight into any proxy or firewall changes you may have to make.  The new server should speed things up a bit.

We will have a slow roll-out so that we can monitor performance and ensure a pleasant upgrade experience.  This means that we will make the release available to small groups at a time.  If you want to be upgraded, give us a call.  We can usually make it happen in a minute or two.

Server Maintenance Night of June 16

We have schedule server maintenance beginning at 10 PM on Saturday, June 16th.  InsurancePro services will be unavailable until 6 AM on the following morning, June 17th.  Please plan accordingly.

Moving some of our hosting services

We will provide an update to InsurancePro in the next 5-10 business days that will change where some of our services are hosted.  Please be sure that your firewall grants you access to ipservices.getitc.com.  If you'd like to verify that everything is okay, visit this link: https://ipservices.getitc.com/default.html.  If you get a message of congratulations, you have nothing else to do.  If you are unable to access the link, contact the folks responsible for your IT resources and let them know that you need HTTPS access to the ipservices.getitc.com domain.

Let us know if you have any questions!

Aaaaand we're back.....

There was a small number of folks who experienced some problems with getting into InsurancePro earlier today.  Those issues are resolved and you can get InsurancePro back to work for you.  We apologize for the inconvenience!